Refund & Cancellation Policy
Last updated: 30 October 2026
Simple rules so everyone knows what to expect.
Wallet top-ups
- Money added to the wallet is used for orders on the panel. It is generally not withdrawn back to your bank.
- If your payment was received but not credited, send us your UTR and we will fix it.
- If you paid twice by mistake, contact us within 7 days — we will credit or return the extra amount after checking.
Orders that fail
- If an order cannot be placed with our provider, the full amount goes back to your wallet automatically.
- Cancelled or partial orders get the undelivered part back to the wallet as balance.
No refund cases
- Wrong link or username, private or deleted account or post, changing the username during delivery, or ordering the same link twice at the same time.
- Drops after delivery on services without “Refill”.
Refills and disputes
- Refill services can be refilled from the Orders page within the refill period. For any problem, contact support with your order ID within 7 days of the order.
Contact & Grievance Officer
For questions, data requests or complaints, write to our Grievance Officer at the support email shown on our home page. We acknowledge within 7 days and resolve within 30 days.